What is Euro sizing?
Euro sizing is bigger than the old American sizing. A typical dinner fork in Euro sizing is 8 1/4″ long as compared to a dinner fork in American sizing which is 7 ¼” long. It is also wider through the tines.
What is 18-10 Stainless Steel?
18-10 refers to the composition of the stainless steel. It is 18% chrome and 10% nickel, which provides for excellent strength and corrosion resistance.
Where does the stainless steel come from?
The company purchases stainless steel from U.S. steel mills, and insists that it be melted in the U.S.
What is the black substance that is on some of my flatware? How do I remove it?
The black substance that is sometimes found on the flatware is buffing compound from the final polishing operation. It is a nontoxic material, which should be easily removed. If you give your flatware a short (15-20 minutes) soak in warm; soapy water, any residual compound should be easily removed.
Is there a warranty?
Our flatware offers a warranty against manufacturing defects for 25 years from purchase. Simply return any defective article, with proof of purchase, to us. We will thereupon send you a replacement piece or a similar replacement piece in the event that your pattern has been discontinued. (flatware only)
What happens if a pattern is discontinued?
The company states that they will retain a small inventory of the pattern, for use in the event that a customer requires a replacement.
Is it dishwasher safe?
Yes! Your stainless flatware is meant to be used and enjoyed. We suggest that you rinse your flatware after use before placing in the dishwasher. Any dish detergent with chlorine additive is not recommended.
What if I have well water?
We recommend wiping your flatware dry and not letting the water evaporate on the pieces.
Why do stains occur on some stainless?
Discoloration can be caused by ingredients found in tea, coffee, salad dressing, vinegar and salt. Pitting or spotting is usually caused by hard water or from foods with high salt content.
How do I remove stains?
Use a good quality stainless cleaner (Bar Keepers Friend is recommended) to remove the “build up” caused by minerals.
